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출처 : http://www-01.ibm.com/support/docview.wss?uid=swg21455421


Prerequisites




Downloading and Launching ISA Lite
  1. Download ISA Lite for Rational Team Concert from: https://www.ibm.com/services/forms/preLogin.do?source=swg-isalite&S_PKG=isalrtc3
  2. Extract the .zip file in a folder.
  3. Open a command prompt, or shell. All information below must be run from the command prompt.
  4. Change directory: cd <extracted location>/ISALite.

Windows:

Linux / Unix platforms





Using ISA Lite (non-console mode)
  1. Select a data collector to run. Details for each collector are listed below.
  2. Fill in the Output Filename field.
  3. Click the Collect Data button to start data collection.
  4. When finished, simply close the window.


Collection Task Overview




Jazz Based Client General Collector

Use this collector to gather initial information relating to issues on Jazz based clients. This collector needs to be run on the same system as your jazz client.

This collector does not modify your system.

Data Collected:

This data collector will gather the following contents when running on the client machine.

Walk Thru
Information Panel

This panel describes what information are being gathered. Select OK to continue


Prompt for Jazz client install location
The script will search for all Rational Team Concert and Requirements Composer clients that has been installed via installation Manager. If one has been found, then tool continues without prompting. If multiple product clients has been found, a drop down listing of all the clients available, as well as a directory selection field is displayed for you to select or provide an alternative path to your Jazz Client.

If your Jazz client was installed via unzipping the product, you can specify the eclipse directory that was part of the unzipped product. This directory should contain an "configuration" directory.

Click OK to continue. The collector will gather data then request feedback and provide upload options.

Please continue to Data Collector Completion Options & Uploads for additional information.




Jazz Based Server Collector for Tomcat


Use this collector to gather troubleshooting information for general Rational product issues that are running on Tomcat server. The collector needs to be run on the same machine as the server.

This collector does not modify your system.

Data Collected:

This data collector will gather the following contents when running on the server machine.


Walk through
Information Panel

This panel describes what information are being gathered. Select OK to continue


Prompt for Jazz server install location
The script will search for all Rational Team Concert, Requirements Composer and Quality Manager servers that has been installed via installation Manager. If one has been found, then tool continues without prompting. If multiple product installs (or versions) has been found, a drop down listing of all the server available, as well as a directory selection field is displayed for you to select or provide an alternative path to your Jazz server.

If your Jazz server was installed via unzipping the product, you can specify the server directory that was part of the unzipped product. This directory should contain an "tomcat" directory.

Click OK to continue. The collector will gather data then request feedback and provide upload options.

Please continue to Data Collector Completion Options & Uploads for additional information.



Jazz Based Server Collector for WebSphere Application Server
Use this collector to gather troubleshooting information for general Rational product issues that are running on WebSphere Application Server. The collector needs to be run on the same machine as the server.

This collector does not modify your system.

Data Collected:

This data collector will gather the following contents when running on the server machine.




Walk through
Information Panel
This panel describes what information are being gathered. Select OK to continue



Prompting for WebSphere Application Server install location
The script will search for all WebSphere Application Server instances that has been installed on your system. If one has been found, then tool continues without prompting.

If multiple product installs (or versions) has been found, a drop down listing of all the server available for you to select. Please select one that contains the jazz server application.

If no WebSphere Application Server server were found on your system, please supply with the information. This should be the AppServer directory.

Prompting for JAZZ_HOME.
The code searches for JAZZ_HOME location base on WebSphere Application Server server configuration in server.xml.

If no JAZZ_HOME was found, please specify the directory that contains the server application location. This is generally found in the same directory as repotools, and should contain the "jazz" directory.

Click OK to continue. The collector will gather data then request feedback and provide upload options.

Please continue to
Data Collector Completion Options & Uploads for additional information.




Data Collector Completion Options & Uploads

As part of the data collection path, when the collector completes data collection, it will request feedback about ISA. Select Yes, to provide feedback. Select No to continue.

You'll also be provided with data upload options as part of the collection process. This will allow you to send the collected data to IBM or another location via FTP or HTTPS. If you prefer to upload the data after the data collection tool runs to completion, you can upload data via : https://www.ecurep.ibm.com/app/upload

IMPORTANT: To upload information to IBM, you'll need to have a PMR number. This is obtained when you work with our support team. If you do not have a PMR number, but do have support contract, you can leverage the Software Support page to open a service request and included the collected data with the service request.


The upload options included as part of data collection tool are:


Click OK to continue. If you choose options other than "Do Not FTP the Logs" above, you will need to fill in additional information required to complete the upload.

When the collector completes, the .zip file is created at the location specified in Output File name. You can use any unzip tool to extract the files to examine the content of collected data.
분류 :
RTC
조회 수 :
8221
등록일 :
2010.12.23
10:47:48 (*.109.178.9)
엮인글 :
http://jazzlab.net/jazz/clm_articles/14666/668/trackback
게시글 주소 :
http://jazzlab.net/jazz/14666
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